SMS Terms & Conditions (United States)
Property Shell Pty Ltd Last updated: August 17, 2026
This page describes the SMS/text messaging program (“Program“) that Property Shell uses to communicate with prospective and current customers in the United States regarding demos, trials, and account-related follow-up. It applies to messages sent from Property Shell’s US numbers and is provided in support of our carrier and A2P 10DLC registration requirements.
1. Program description
Property Shell is a CRM platform for property development and project marketing businesses. Our US SMS Program is used to follow up with individuals who have actively requested contact from us — for example, by booking a demo, starting a trial, or submitting an enquiry through our website — regarding scheduling, reminders, and account-related updates.
This Program does not send unsolicited marketing texts. We do not text US phone numbers unless the recipient has opted in through the process described below.
2. How consent is collected (opt-in method)
- A prospective customer submits a form on our website (e.g. a demo booking or trial sign-up page) that includes an unchecked SMS consent checkbox, such as:
“Yes, text me updates about my demo/trial from Property Shell. Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe, HELP for help. View our SMS Terms and Privacy Policy.”
- If the checkbox is selected, Property Shell sends a single confirmation message:
“Property Shell: Reply YES to confirm you’d like text updates about your demo/trial. Msg&data rates may apply. Reply STOP to unsubscribe, HELP for help.”
- Only once the recipient replies YES are they added to our active messaging list. No further messages are sent if there is no reply, or if the reply is anything other than an affirmative confirmation.
Consent obtained this way is specific to the individual who submitted the form and the phone number provided, and is not transferred, purchased, or shared consent obtained by any other party.
3. Types of messages sent
Once opted in, a recipient may receive messages such as:
- demo or call scheduling and confirmations;
- appointment and meeting reminders;
- trial onboarding tips and check-ins;
- account or subscription-related notices; and
- responses to messages the recipient sends us.
We do not use this Program to send broad promotional blasts, newsletters, or marketing unrelated to the recipient’s active engagement with us.
4. Message frequency
Message frequency varies depending on your engagement with us (e.g. more messages around a scheduled demo, fewer once a trial concludes). You can expect approximately 1–4 messages per month during active engagement, though this may vary.
5. Cost
Message and data rates may apply. Charges depend on your mobile carrier and plan. Property Shell does not charge for sending or receiving messages through this Program.
6. How to opt out
You can opt out at any time by replying STOP to any message. You will receive a one-time confirmation that you have been unsubscribed, and no further messages will be sent unless you opt in again. You can also request removal by contacting us at [SUPPORT EMAIL].
7. Help
Reply HELP to any message for assistance, or contact us at [SUPPORT EMAIL] / [SUPPORT PHONE].
8. Carrier disclaimer
Carriers are not liable for delayed or undelivered messages. Participation in this Program requires a US mobile phone number and a device capable of receiving SMS. Not all mobile devices or plans may support this Program.
9. How your information is used
- Phone numbers and message content collected through this Program are used only to operate the Program: to send the messages described above, respond to your replies, and maintain accurate opt-in/opt-out status.
- No mobile information will be shared with third parties or affiliates for their own marketing or promotional purposes. This includes text messaging originator opt-in data and consent — this information is not shared with any third party for marketing purposes.
- We use reputable SMS delivery infrastructure providers (via Aircall) solely to transmit messages; these providers do not use your data for their own purposes.
- For further detail on how we collect, use, and protect personal information generally, see our Privacy Policy.
10. Eligibility
This Program is intended for individuals aged 18 and over located in the United States who have actively requested contact from Property Shell. By opting in, you confirm you are the owner or authorized user of the phone number provided and that you are 18 or older.
11. Changes to this Program
We may update these terms or discontinue the Program at any time. The current version of this page will always reflect our active practices, with the “last updated” date shown above.
12. Contact us
Property Shell Pty Ltd support@propertyshell.com +6138844844 (Australia) +1 321 608 0193 (USA)
For questions about this SMS Program specific to US customers, contact us using the details above.